How Michael & Son Changed My Life

From the Blog of Michael & Son, comes one of our client's stories about how she found success!

How Michael & Son Changed My Life
By Shadi Tahrawi

My name is Kimberly Martin and I work as a Customer Service Representative at Michael and Son Services. Never in a million years would I have thought I would be in this place right now. A place where I can help others and also help myself. At one point I could only imagine this, looking back over my life and hearing people say “Kim, you can’t work anymore” and doctors saying “your health is not good anymore”, as this was being told to me, my mind was saying “God, you got this and I can’t just stop living”.

For seven years my mind was so congested, because all I knew was how to get up and go to work. I didn’t know how to just sit and do nothing. As my mind wandered, I went into a deep depression. I would not leave the house unless I needed to go to the store or pay bills. Life for me was over. One day I was sitting on the side of the bed and it hit me, I can’t do this anymore, I had to make a change for myself. I had to do better for me and my family. As I was sitting, my mind was racing, I knew my life was about to change for the better. I knew God was about to open up doors, that I knew could be but always wondered how.

So I started with the Yellow Book. Being labeled as “disabled” for so long, I knew there had to be some kind of services out there to help people like me. At first, I thought it was near impossible, I was so afraid but I had to take a stand and push pass feeling sorry for myself and stop feeling like my life was over. I found this program called the Choice Group. I was able to get two really good job coaches that helped me find the right track. Then one day my job coach had come to my home, we talked and we worked on my resume and she told me about a company called Michael and Son Services. I was a little intimidated but very excited about this possible future. At that point, everything started to move very fast, after three days I received a call from Michael and Son Services offering me to come in for an interview. I started to burst in tears of excitement, I thought “God, this is my breakthrough!”

When I arrived for the interview I was staring at 2 flights of stairs that stood between me and my independence, I have asthma but I wasn’t going to let that stop me. I was scared of the unknown that was to come, I was unsure that I could do this, I had no call center experience and had not worked in seven years.  I took a deep breath and started up the stairs, there was no turning back, and I knew I could do this. As the interview went on, I was offered the position that changed my life.

A few short weeks later, I started training, I was so nervous about starting my first job in seven years. A week into training my asthma got the best of me and I was unable to complete the training and was in the hospital for several days. Once I got out I knew that I had lost an opportunity to get my life back, I sat and cried about what I had lost. I then received a phone call from Michael and Son. They let me know that they saw something in me and wanted me to come back for the next training class. I was overjoyed with the second chance and the new beginning, I thanked God for what He had done for me.

Michael and Son is about second chances and family. I have received multiple Top Performer Awards and I now encourage each training class on how to be successful in our call center. I can truly say that Michael and Son saved my life from depression, and also from death. Looking at me, from now 10 years ago to who I am today, I can truly say I am blessed and will never take anything for granted. This smile on my face is not only from God but from Michael and Son giving me my life back!

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