Tuesday, March 7, 2017

Katrina Found Independence Through Employment!


Katrina Blow has been working as a Hostess at Applebee’s in Franklin, Virginia for almost two years now.  When first starting the job, she learned that hostessing required a fair amount of organizational skills like learning the layout of the tables and keeping track of the seating chart rotations.  That’s where Nancy came in, the Lead Vocational Counselor from The Choice Group in Hampton Roads. Together, they made small index card maps for each of the table rotations, especially important during the shift change of the servers.  After only a short time using the new system, Katrina had memorized the information and no longer need to use the cards.

After a year and a half of employment, Katrina’s General Manager asked her to train a new employee. She was excited about the opportunity. It motivated her to work diligently and pay specific attention to detail.  Katrina now trains the majority of new hosts and hostesses hired at Applebee’s. Her managers say she is one of their best employees. With her new level of responsibility and confidence, she went from working only two days weekly to five days a week!

Katrina enjoys working at Applebee’s and knows many of the regular customers. She feels that getting out of the house and taking on the responsibilities of her job has helped her become a happier person. It has also improved her confidence.

Katrina’s favorite part of the job is interacting and talking to her customers. Working as a hostess and developing new skills has helped her grow.  Her managers are all supportive of Katrina and it has been a terrific place for her to work.

Nancy assists Katrina through follow-along services and checks in with her and Applebee’s once monthly either by phone or in person.
"Every time I call her or see her, she is happy to talk to me. She is always smiling and cheerful, and a joy to be around,” says Nancy.

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